Help


Site Help

  • How do I log in

    When prompted to log in you will see the following page: Log in screen

    • For Government of Alberta Employees:

      Enter your MyAGent login (firstname.lastname) and password and click the "log in" button

    • For Users with External GoA access:

      Enter your External Account login (firstname.lastname) and password and click the "log in" button

    The session will expire after a period of inactivity between 1.5 to 3 days.

    Note: It is recommended that you Log out if accessing our site from a shared or public computer when you are done accessing our site. This will prevent others from accessing the site as you. Log in screen


PDF (Adobe Reader) Forms Help

  • PDF contents do not load in Reader XI

    After upgrading to Reader XI version 11.0.3, you may find that PDF content does not load as it did before. This update uses an Adobe feature that requires your action prior to loading or using some content.

    When opening PDFs no form content will load:

    • The user can click the “Enable all Features” button they see in the notification banner as below:
    • Enable all Features button in the notification banner.

    Optional Configuration:

    • For those who spend a lot of time filling out GoA forms, you can disable this feature for downloaded PDFs through the following procedure.
      • Open Adobe Reader.
      • Go to Edit > Preferences
      • Go to the category Security (Enhanced) and set the security as highlighted below.
      • To enable c:\ as a Privileged Location click on Add Folder Path, then click on Computer then select the Local Drive (C:) location
      • Enable c:\ as a Privileged Location using Add Folder Path and selecting C:\ drive

        *Warning* You must always be aware of the source of PDFs when opening them. If you do not know or trust the source of a PDF you should always treat it with suspicion and not open it.

  • PDF contents do not load in Firefox, Chrome or Safari

    When a user clicks a link to a form, our site causes a download of the form to the user's system and then opens in their default pdf viewer. However, some GoA forms are also posted as links on other websites. When this is done, the PDF may try to open in the user's browser. Depending on the browser and setup, it may result in a failure to properly load the pdf. These browsers can be configured to work with pdfs.

    For Firefox and Chrome users, please refer to this Adobe support document.

    For Safari users, please refer to this CNet article.

    Another option is to save the pdf to your system and open it directly with Adobe Reader. To do this:

    • right-click on the form link and select Save Target as.
    • save the file to a known location on your system
    • Open the file with Adobe Reader application
  • Software Requirements
    All of the forms on our websites are PDF (portable document format), unless otherwise indicated. These forms are built to be accessed with Adobe® Acrobat® Reader™. They are best viewed using Adobe Reader 9 or higher. Note: To avoid using outdated versions of any form on this site, we recommend that you do not save a copy locally, please use the site to obtain the latest version of every form.
  • Moving within a form
    Use the"Tab" key or your mouse to navigate from field to field.
  • Changing your data
    To replace data you've already entered in a field, place your cursor within the field and then double click. This "selects" the existing data, which you can then adjust or replace. We have placed a ‘Reset’ button on most forms, this button can be used to clear the data from all fields and start over. The "Reset" button will be located at the bottom of the form.
  • Multi-page forms
    Where data fields are repeated on multi-page forms, you are only required to type the information once and the data will automatically populate to the same fields on all applicable pages.
  • Multi-line fields
    Some fields, for instance, the address field on some forms have room for more than one line of text.
    • To move to the next line within a field, hit "Enter."
    • When you've finished typing in the field, hit "Tab" to move to the next field.
  • Forms that have calculations
    Some forms have fields that perform calculations based on the amounts you enter. When you enter data in two fields that are to be added together, the form automatically calculates the total and inserts it in the appropriate field. You are responsible for the completeness and accuracy of any information submitted on fillable forms that perform calculations. Please double-check all data that you enter!
  • Fields with a limited number of characters
    Some fields have formatting applied to them which limit the maximum number of characters you can enter. (e.g. a maximum of nine characters can be entered in the field asking for a social insurance number). Any field that has formatting will not accept any dashes or spaces.
  • Formatted fields

    Dates: Unless otherwise specified on an individual form, all dates must be entered in the format yyyy/mm/dd (for example, "2000/03/03" means March 3, 2000).

    Dollar amounts: You must manually enter the decimal point in dollar amounts that include cents. If you don't manually enter a decimal point, the system will automatically insert one after the final digit you entered.

    Phone numbers: You need only type the numbers as the field is pre-formatted. Avoid typing any (brackets) or – dashes.

    Signatures:

    • A fillable form that does not have a digital signature will require you to sign the form by hand after you've completed and printed the form. The form won't let you enter any electronic data in the signature field.
    • A fillable form that does have a digital signature will allow you to tab into the field and apply your electronic signature. Please note that once you have signed a form with a digital signature, there will be some (if not all) information on the form that is locked and cannot be manipulated. Once the form is digitally signed you can submit to the appropriate area electronically by attaching it to an email.

  • Special links
    When using a fillable form, we strive to put the information and or forms you require at your fingertips, therefore, you may see buttons which can link you to additional information, forms or publications.
  • To Create, Use and Validate a Self-Signed Digital ID

    Please refer to our Digital Signature document.


Word 2007 or Higher Template Help

  • Word 2007 or Higher Template Help
    All Word templates are Word 2007 compatible. Most templates may also be used with Word 2003. See the Word 2003 Template Help if you are using Word versions 2003 or lower. Word Templates - Requirements In order to use web-based Word templates, you must ensure the macro security in Word is set to enable all macros before you download the form. If your macro security is set to anything thing else, you will not be able to run the macro to complete the form.
    To check your level of security for macros, follow these steps:
    1. Click the Microsoft Office Button, and then click Word Options.
    2. Click Trust Center, Click Trust Center Settings, and then click Macro Settings.
    3. Set the security to Enable all macros.
    Once you have changed your Security Level, the setting will remain unless Microsoft Word is re-loaded. Field Codes Prior to completing web-based Word templates, ensure your 'View Field Codes Instead Of Their Values' option is de-selected:
    1. Click the Microsoft Office Button, and then click Word Options.
    2. Click on Advanced on the left and scroll down until you can see Show document content.
    3. Under the Show document content, ensure View field codes instead of their values is de-selected.
  • Word Templates - Formats
    Word templates will appear in one of two ways on the web. The most common will be templates with user forms or a series of dialogue boxes or windows that you type or select items from. Some templates may be created using form fields that you tab through to complete. Once you access a form from the web the first thing you should see at the top of the form is: Double Click HERE To Start To complete a template with user forms:
    1. Double click on the word HERE to enable the macro and bring up the first user form or message box.
    2. A dialogue box will appear in which to select a choice. Complete the required information and click on OK to proceed to the next dialogue box. In some cases, you will be typing text; in other cases, you will be selecting one or more options from a pre-determined list. (Where possible, the information you see in the dialogue box will match the actual contents of the form.) [Tip for keyboard users: the Tab key moves between fields or options; the Enter key takes the place of clicking on OK; the Spacebar selects an option. If a word has a character underlined (e.g. OK or Cancel), press the Alt Key and the letter to make the selection.]
    3. Once you have completed the form, you can edit, save and print your file as you would any Word document. When you save the document, you will only have the "Save As" option available to you. You will not be able to change the master template on the web.
    To complete a template with form fields:
    1. Double click on the word HERE to enable the macro and the cursor will go to the first form field. Type the required information, and press the Tab key to move to the next field in the document. Continue using the Tab key to type and move through the template. If you are presented with a check-box, simply press the "x" on your keyboard to select an item. If you are presented with a drop-down list, click on the drop-down arrow on the right-hand side of the list, and select the appropriate item from the list.
    2. Once you have completed the form, you can edit, save and print your file as you would any Word document. When you save the document, you will only have the "Save As" option available to you. You will not be able to change the master template on the web.
  • Additional Information
    NOTE: IT IS NOT RECOMMENDED that you re-use a previously saved form. If a form has changed, and you use an older version, this form may not be accepted, especially if it is a court or regulated form. In the Word templates you may find some useful functions available to you. For Example:
    1. Some fields may be pre-formatted for you: e.g. maximum number of characters required for a field; if window envelopes are being used, the maximum number of address lines allowed; date formats, etc.
    2. If a form requires calculations, you may find a prompt: Double-click on UPDATE to calculate your totals . By double clicking on the word UPDATE, your calculations will be updated, provided you have not typed in the cells that have a formula.
    You are responsible for the completeness and accuracy of any information submitted on fillable forms that perform calculations.Please double check all of the data you enter!

Word 2003 Template Help

  • Word Templates - Requirements
    All Word templates are Word 2003 compatible. Most templates may also be used with Word 2000. But if you’re working with Word 2007 or higher please see the Word 2007 template help section above. Word Templates - Requirements In order to use web-based Word templates, you must ensure the macro security in Word is set to Medium or Low before you download the form. If your macro security is set to High, you will receive the following warning message: "The macros in this form are disabled." You will not be able to run the macro to complete the form.
    To check your level of security for macros, follow these steps:
    1. Select Tools, Macro, and Security.
    2. Select the Security Level tab
    3. Set the security to either Medium or Low.
    If Medium security is selected, you will see the message: "The document you are opening contains macros. Some macros may contain harmful viruses. If you are sure this document is from a trusted source, click Yes..." Click on Yes to enable the macros. If Low security is selected, you will not receive a message. Once you have changed your Security Level, the setting will remain unless Microsoft Word is re-loaded. Field Codes Prior to completing web-based Word templates, ensure your 'View Field Codes' option is de-selected:
    1. Select Tools, Options, and the View tab.
    2. Under the Show category on the View tab, ensure Field Codes is de-selected.
    Word Templates - Formats Word templates will appear in one of two ways on the web. The most common will be templates with user forms or a series of dialogue boxes or windows that you type or select items from. Some templates may be created using form fields that you tab through to complete. Once you access a form from the web the first thing you should see at the top of the form is: Double Click HERE To Start To complete a template with user forms:
    1. Double click on the word HERE to enable the macro and bring up the first user form or message box.
    2. A dialogue box will appear in which to select a choice. Complete the required information and click on OK to proceed to the next dialogue box. In some cases, you will be typing text; in other cases, you will be selecting one or more options from a pre-determined list. (Where possible, the information you see in the dialogue box will match the actual contents of the form.) [Tip for keyboard users: the Tab key moves between fields or options; the Enter key takes the place of clicking on OK; the Spacebar selects an option. If a word has a character underlined (e.g. OK or Cancel), press the Alt Key and the letter to make the selection.]
    3. Once you have completed the form, you can edit, save and print your file as you would any Word document. When you save the document, you will only have the "Save As" option available to you. You will not be able to change the master template on the web.
    To complete a template with form fields:
    1. Double click on the word HERE to enable the macro and the cursor will go to the first form field. Type the required information, and press the Tab key to move to the next field in the document. Continue using the Tab key to type and move through the template. If you are presented with a check-box, simply press the "x" on your keyboard to select an item. If you are presented with a drop-down list, click on the drop-down arrow on the right-hand side of the list, and select the appropriate item from the list.
    2. Once you have completed the form, you can edit, save and print your file as you would any Word document. When you save the document, you will only have the "Save As" option available to you. You will not be able to change the master template on the web.
  • Additional Information
    NOTE: IT IS NOT RECOMMENDED that you re-use a previously saved form. If a form has changed, and you use an older version, this form may not be accepted, especially if it is a court or regulated form. In the Word templates you may find some useful functions available to you. For Example:
    1. Some fields may be pre-formatted for you: e.g. maximum number of characters required for a field; if window envelopes are being used, the maximum number of address lines allowed; date formats, etc.
    2. If a form requires calculations, you may find a prompt: Double-click on UPDATE to calculate your totals . By double clicking on the word UPDATE, your calculations will be updated, provided you have not typed in the cells that have a formula.
    You are responsible for the completeness and accuracy of any information submitted on fillable forms that perform calculations.Please double check all of the data you enter!